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Last updated: 18 September 2026

This Cookie Policy explains how maison-cheval.com uses cookies and local storage, what each item does, how long it stays on your device and how you can control optional storage. It applies when you browse our shop, use an account or place an order.

1 Who we are

The website is operated by MAISONCHEVAL LTD, company number 17313603, at 123 Disraeli Road, London SW15 2DZ, England. In this policy, “we”, “us” and “our” refer to MAISONCHEVAL LTD. For questions about cookies, contact info@maison-cheval.com.

For information about how we use personal information, our legal bases, international transfers and your data protection rights, please read our full Privacy Policy.

2 Cookies and local storage explained

Cookies are small pieces of information stored in your browser. They can be sent back to the relevant website with later requests, allowing functions such as sign-in and checkout to work. Session cookies last for a browser session. Persistent cookies remain for a longer period unless they expire or are removed.

Local storage saves information in your browser for the website to read when needed. Unlike a cookie, it is not automatically sent with every request. Local storage normally remains when you close the browser and has no built-in expiry unless the website removes or updates it. Browser settings or storage limits may remove it sooner.

The tables below distinguish cookies from local storage. The duration describes storage on your device, not how long related order records or other information may be retained by us.

3 Your choices

Our cookie banner offers the following options:

Essential only: allows storage needed for the shopping functions you request and declines optional preferences and analytics storage.
Accept all: allows essential storage together with the optional preferences and analytics described in this policy.

Analytics is enabled only when you choose “Accept all”. Continuing to browse, scrolling or closing the banner does not count as consent to optional storage. You can shop without accepting analytics. Essential storage operates only for its stated purpose and is not permission to track you for unrelated purposes.

4 Essential storage

These items support checkout security, account access, your selected currency and your shopping basket. They are used without optional-cookie consent only to the extent necessary to provide the service you request. An item listed here is not necessarily set on every visit: for example, an authentication token supports signing in, while a guest token supports a basket used without an account.

Name	Type	Purpose	Duration
XSRF-TOKEN	Cookie	Helps protect checkout, sign-in and account actions against cross-site request forgery.	Session, until the browser session ends.
auth_token	Cookie	Keeps you signed in across storefront and account pages.	Up to 7 days; may be longer after registration.
currency	Cookie	Remembers your selected currency so prices, delivery charges and checkout use a consistent currency.	Persistent, until you change currency or clear cookies.
orc_storefront_guest_token	Local storage	Uses a guest identifier to keep your basket available before you create an account or sign in.	Until you clear site data.

Cross-site request forgery is an attempt to make your browser perform an unwanted action on a website where you are signed in. The security token helps the website check that an action comes from the expected session.

The guest identifier allows the website to recognise a basket without requiring your name or an account. It is not used for advertising. A unique identifier may still count as personal information when it can be linked to a person or their activity.

The currency item supports the currency you select for shopping. Persistent sign-in and basket storage must remain limited to the requested account or basket function. Any additional optional use requires the appropriate choice or consent.

Removing essential storage may sign you out, reset your currency or remove your saved basket. If you block it entirely, account access or checkout may not work correctly. Some browsers restore session cookies when restoring a previous browsing session.

5 Preferences

Preference storage is optional and remembers choices you make on the website. Declining it means that some settings or chat continuity may not be remembered between visits.

Name	Type	Purpose	Duration
appearance	Local storage	Stores theme, contrast and accessibility choices made in the appearance panel.	Until you reset preferences or clear site data.
orc_storefront_assistant_active_chat_v1	Local storage	Remembers which AI assistant chat is active so you can continue the conversation.	Until you clear site data.

The active-chat entry identifies a conversation; it does not describe all information processed when you use the assistant. Deleting this entry does not necessarily delete the conversation or any related records held by the service. For questions about conversation data or a deletion request, contact info@maison-cheval.com and refer to our Privacy Policy.

6 Analytics

Analytics is enabled only when you choose “Accept all”. It helps us understand page views and use of the shop. The identifiers listed below are not used for advertising.

Name	Type	Purpose	Duration
session_key / session_uid	Local storage	Uses visitor and session identifiers for page views and shop analytics without requiring your name. Not used for advertising.	Visitor key: persistent. Session UID: refreshed during each visit.

A persistent visitor key may remain between visits until it is removed or replaced, including when you clear site data. Refreshing a session identifier during a visit does not necessarily remove the visitor key.

These identifiers distinguish a browser or visit. We do not assume that information is fully anonymous simply because it does not contain a name. Where an identifier or related activity is personal information, the protections explained in our Privacy Policy apply.

7 Changing or withdrawing your choice

You can change your decision through the website’s cookie controls. To withdraw optional consent, reopen those controls and choose “Essential only”. This stops future optional storage and access based on that consent. Withdrawing consent does not make earlier lawful processing unlawful.

Your choice may apply to the browser and device you are using. If you use another browser or device, or clear site data, you may need to choose again. Changing cookie consent does not cancel an order or delete your account.

Browser settings allow you to inspect and remove cookies or clear site data. To remove the local storage listed in this policy, use the browser’s option to clear website or site data; deleting cookies alone may not remove local storage. You can usually manage data for maison-cheval.com without deleting data for every website.

Clearing site data can reset your consent choice, sign you out and remove saved preferences or your guest basket. It does not automatically erase information already held in our order systems. Contact us if you also want to exercise a personal-data deletion right.

8 Third party services and payments

All payments are processed by third-party payment providers. We do not collect or store the card number, security code or payment authentication credentials you enter with them. We may receive transaction information needed to confirm an order or process a refund, as explained in our Privacy Policy.

A payment provider may use its own cookies or similar technologies on its payment interface for security, fraud prevention or authentication. Its privacy and cookie notices explain that processing. Accepting optional cookies on our shop does not by itself give consent to every optional technology used by an external service.

The tables describe the storefront storage listed in this policy. Where an embedded third-party service adds storage on our website, we provide the relevant information and obtain consent where required before enabling optional storage.

9 Privacy and applicable rules

We apply the UK rules governing cookies and similar technologies, including the Privacy and Electronic Communications Regulations, and applicable data protection law. Where personal information is involved, our Privacy Policy explains the purposes and legal bases for processing, recipients, retention, international transfers and your rights. Mandatory protections that apply in your country are not removed by this policy.

10 Changes and contact details

We may update this policy when the website’s storage, providers or purposes change. The date above identifies the latest version. Where a change requires fresh consent, we will ask for it before using optional storage for the new purpose.

MAISONCHEVAL LTD

Company number 17313603

123 Disraeli Road

London SW15 2DZ

England

Email: info@maison-cheval.com

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